Protecting your personal data is Lukywin's top priority. This page gives you full transparency into how we use your information.
Here's a quick overview of how Lukywin keeps your information safe.
Every transaction and piece of data you share is protected with military-grade encryption. No third party can access this information.
Lukywin only collects information that is strictly necessary to provide our services. Nothing beyond what's needed is ever requested.
Your personal information is never sold or shared with advertisers or any third-party companies.
You have the full right to update or correct your profile information at any time.
Once your account is closed and any legal retention obligations have been met, your data will be deleted from our systems.
You can unsubscribe from promotional messages at any time without any impact on your account.
This privacy policy explains Lukywin's full position on how your information is collected, used, and protected. By using Lukywin, you are considered to have accepted this policy.
Lukywin is a trusted online gaming platform for players in Bangladesh. We understand that when you share your personal information with us, you're placing your trust in us — and protecting that trust is our highest responsibility.
In this Privacy Policy, we clearly explain what information we collect, why we collect it, how we store it, and what rights you have. No hidden agendas, no complicated legal jargon — everything stated in plain, simple English.
Lukywin collects two types of information: what you provide directly and what is collected automatically.
| Data Type | Why it's needed |
|---|---|
| Name and date of birth | To verify your identity and confirm your age |
| Mobile Number | For account registration and OTP verification |
| Payment details (bKash/Nagad number) | For deposit and withdrawal processing |
| National ID / Passport | For KYC verification (on withdrawals) |
| Email Address (Optional) | To send you important notifications |
Lukywin never stores your full bank account number, card number, or PIN/password. All payment processing is handled through a completely separate, secure gateway.
Collected data is used solely for the purposes listed below and for no other purpose.
Lukywin does not retain any data beyond what is necessary. Retention periods are determined by the type of data:
After the specified period, your data is securely deleted or anonymized in a way that makes it impossible to identify you.
Lukywin never sells your personal information. Data may be shared only in very limited circumstances and only to the extent necessary:
Third-party service providers are bound by strict confidentiality agreements with Lukywin and may not use your data for their own purposes under any circumstances.
Lukywin uses cookies on its website and app. Cookies are small data files stored on your device that help improve site functionality.
Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
Every lukywin user has the following rights over their own data. To exercise these rights, contact us at support@lukywin.im.
You can request to know what personal information we hold about you.
You can request corrections to any inaccurate information.
You can request deletion of your data where there is no legal obligation to retain it.
You can request that we stop using your data for specific purposes.
You can request a copy of your data or ask for it to be transferred elsewhere.
You can object to receiving marketing messages or personalised advertisements.
For any data-related requests, we typically respond within 30 business days to respond. Complex requests may take up to 90 days, and you will be informed in advance if that is the case.
Lukywin's services are strictly for users aged 18 and above. We do not knowingly collect or store any personal information from minors.
If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child is using this site, please contact us at support@lukywin.im.
To protect your data, Lukywin employs multiple layers of security:
If we become aware of a security breach, we are required by law to notify affected users within the prescribed timeframe. We also honestly acknowledge that no online system can guarantee 100% security.
Lukywin may update this Privacy Policy from time to time. How you are notified will depend on the significance of the changes:
Continued use of our services after any changes takes effect means you accept the updated policy. We recommend checking this page regularly to stay informed.
If you have any questions, concerns, or requests regarding our privacy policy, please reach out to us directly:
Our privacy team typically responds within 48 hours. For requests such as data deletion or correction, action is taken following KYC verification.
Your privacy matters most to us. Enjoy gaming in a safe and secure environment.