Lukywin's Terms & Conditions – Complete Guide

Please read these Terms and Conditions carefully before using Lukywin. Everything is written in plain, simple language so you can understand it with ease.

Last updated: January 2026
Written in English Transparent & Easy to Understand User Protection Guaranteed

Key Highlights of Our Terms

Get a quick overview of the most important parts of Lukywin's Terms & Conditions.

Account Registration

Each person may register one account only. Accurate information is required at registration. Minimum age is 18.

Payments & Withdrawals

Fast and secure transactions via bKash, Nagad, and Rocket. KYC verification is required before withdrawals. Minimum withdrawal is ৳500.

Bonus Terms

Each bonus comes with specific wagering requirements. Lukywin reserves the right to cancel any bonus to prevent abuse.

Security & Privacy

Your personal information is secured with SSL encryption. No data is shared with third parties. Learn more Privacy Policy here.

Responsible Gaming

Limit-setting and self-exclusion tools are available to all users. Strictly prohibited for users under 18. Responsible Play can be found on this page.

Terms Amendment Policy

Lukywin may update these Terms & Conditions at any time. Users will be notified by email prior to any changes taking effect.

By creating an account or using Lukywin's services, you are considered to have fully accepted these Terms and Conditions. Please read them in full before getting started.

1 General Terms & Conditions

Lukywin is an internationally standards-compliant online gaming and Sports Betting platform operating in English for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between Lukywin and its users.

By using this platform, you confirm that: you are at least 18 years of age, you are using this service of your own free will, and you agree to abide by all of these Terms and Conditions.

Lukywin's services are for adults only. No one under the age of 18 is permitted to use this platform, and any violation of this rule will result in immediate account closure.

2 Account Registration & Management

Accurate and up-to-date information is required when registering with Lukywin. Registering with false or incorrect details may result in account termination and forfeiture of any balance.

Single Account Policy

Only one account is permitted per person, household, or IP address. Creating multiple accounts is a clear violation of Lukywin's rules and will result in penalties.

Account Security

You are fully responsible for keeping your account password and login credentials confidential. Allowing any third party to access your account is strictly prohibited. If you notice any unusual activity on your account, contact support@lukywin.im immediately.

KYC Verification

Lukywin follows a KYC (Know Your Customer) process to ensure security. National ID or passport verification may be required before processing withdrawals. This is done solely to protect your account.

  • Provide your correct name, mobile number, and date of birth at registration
  • Password must be at least 8 characters long, combining letters and numbers
  • It is recommended to keep two-factor authentication (2FA) enabled at all times
  • Contact our support team to update your information

3 Deposits & Withdrawals

All financial transactions on Lukywin are fully secure and encrypted. Currently accepted payment methods are bKash, Nagad, and Rocket.

Deposit Policy

  • Minimum deposit: ৳200
  • Maximum single deposit: ৳1,00,000
  • Deposits are typically credited to your account instantly
  • System delays may take up to 30 minutes in some cases
  • Only deposit from your own payment account

Withdrawal Rules

  • Minimum withdrawal: ৳500
  • Maximum daily withdrawal: ৳5,00,000
  • Standard processing time: 15 minutes to 24 hours
  • Withdrawals may be held if KYC verification is not completed
  • Withdrawals must be made to the same payment method used for the original deposit

Lukywin strives to offer the fastest withdrawal service in Bangladesh. Payments are processed in an average of just 15 minutes, with support available even outside banking hours.

4 Bonuses & Promotions

Lukywin's bonus structure is the most transparent in Bangladesh. The terms for every bonus are clearly stated. To learn about our current offers, visit our Promotions page here.

General Bonus Terms

  • Each bonus can only be claimed once per user (unless stated otherwise)
  • Bonus balance cannot be withdrawn directly – wagering requirements must be met first
  • Any attempt to withdraw a bonus before meeting the wagering requirement will result in the bonus being forfeited
  • Bonuses expire automatically once their validity period ends
  • More than one deposit bonus cannot be active at the same time

Bonus Abuse

Lukywin monitors all accounts on a regular basis. If multiple accounts are found to be used to abuse the bonus system, false information is provided, or any fraudulent activity is confirmed, all bonuses and winnings will be forfeited and the account will be permanently closed.

5 Gaming Rules

All Lukywin games are powered by internationally certified RNG (Random Number Generator) systems. Every outcome is entirely random and cannot be manipulated in any way.

Game Restrictions

  • Some games have a maximum bet limit – check the game lobby for details
  • If a game is left incomplete due to a system error, Lukywin will investigate and make a final determination
  • If disconnected, game results are saved on the server
  • Odds may change during live matches in Sports Betting

Special Conditions for Sports Betting

Separate rules apply for live betting and pre-match betting. If a match is cancelled or postponed, bets are generally voided and the balance refunded. Our Sports Events page for the full rules.

6 Prohibited Activities

The following activities are strictly prohibited on Lukywin. Any violation will result in immediate account closure and legal action:

  • Creating multiple accounts or using another person's account
  • Registering with false or fraudulent identity information
  • Strategically abusing the bonus system (bonus abuse)
  • Using software or bots to place automated bets
  • Using the platform for money laundering or any other illegal transactions
  • Deliberately exploiting any system error or glitch
  • Harassing or threatening other users

Lukywin's anti-fraud team is active 24 hours a day. Any suspicious activity will result in an immediate account suspension, and withdrawals will be held until the investigation is complete.

7 Responsible Gaming

Lukywin believes gaming should be fun, never stressful. We place responsible gaming at the top of our priorities. Our Responsible Play page for full details.

Controls in Your Hands

  • Deposit Limit: Set your own daily, weekly, and monthly limits
  • Session Limit: Decide in advance how long you'll play
  • Loss limit: Set a loss limit before you start playing
  • Cooling-Off: Temporarily suspend your account for a few days
  • Self-Exclusion: Take regular extended breaks from gaming

8 Account Closure & Termination

You may request to close your account at any time. Any remaining balance (excluding bonus balance) will be returned to your registered payment account.

Account Closure by Lukywin

Lukywin reserves the right to close any account without prior notice in the following circumstances:

  • If a breach of terms is established
  • If evidence of fraud or dishonest activity is found
  • In the event of suspected money laundering
  • If a user is found to be a minor
  • To comply with legal requirements

9 Privacy & Data Protection

Lukywin takes your personal information very seriously. Full details of how we collect and use your data Privacy Policy page.

In short: we only collect information that is necessary to provide our services. Your data is never sold to third parties and is not shared with anyone except where required by law.

10 Dispute Resolution

If you have a complaint or dispute, please contact our support team first. We aim to respond within 48 hours.

Complaint Submission Process

  1. Submit a complaint via live chat or at support@lukywin.im
  2. Obtain a complaint reference number
  3. An initial response will be provided within 48 hours
  4. Complex issues are resolved within a maximum of 7 business days

In the event of any dispute over game results, server logs will serve as the final authority. Appeals against RNG outcomes will not be entertained.

11 Terms Amendment Policy

Lukywin reserves the right to update or modify these Terms & Conditions at any time. Users will be notified of any significant changes via their registered email and app notifications in advance.

Continued use of the service after any changes have been made will be taken as your acceptance of the updated Terms and Conditions. We recommend checking this page regularly.

12 Contact

If you have any questions about these Terms and Conditions, please get in touch with us:

Lukywin's Terms & Conditions are designed with your best interests in mind. We believe transparency and fairness are the foundation of a lasting relationship.

Terms & Conditions — Frequently Asked Questions

Yes, you will be notified via your registered email address and in-app notifications before any significant changes take effect. This is why it's important to always provide a valid email address and keep notifications enabled.

An investigation is always conducted before an account is closed. If your account was closed in error, please contact support@lukywin.im. It will be reviewed within 48 hours and the necessary action will be taken.

If a bonus expires before its wagering requirement is met, the remaining bonus balance will be automatically cancelled. Your real money balance, however, will remain unaffected. Make sure to check the expiry date before claiming any bonus.

Yes, if you request account closure, your real money balance will be returned to your registered payment account. Bonus balance is non-refundable. Processing is typically completed within 3–5 business days.

In game result disputes, server logs are the final proof. In financial disputes, Lukywin's compliance team investigates and makes the final decision. If you are not satisfied with the outcome, you have the option to appeal to the licensing authority.
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